1. Dispatch
Dispatch timing is confirmed on each quotation. Orders are packed by pattern line with part numbers marked on the carton label.
2. Shipping methods
Express courier, air freight and sea freight are available. The method, cost and estimated transit time are stated on your quotation.
Tracking numbers are issued on dispatch and can be checked from the Track page.
3. Duties and taxes
Import duties, VAT and customs clearance charges are payable by the buyer unless the quotation states otherwise.
4. Damage and shortage claims
Report shortages or transit damage within 7 days of delivery with photos of the carton, packing list and affected items.
Confirmed defects are replaced or credited. Custom printed goods follow the approved artwork, so print or design differences after approval are not treated as defects.
5. Returns
Stock items may be returned within 14 days of delivery if unused and in original packing, with return freight paid by the buyer. Custom printed items are not returnable unless defective.
Questions about this policy? Contact the wholesale desk.