FAQ
Questions buyers ask before a first order
Ordering, pricing, custom print, shipping and after-sales — grouped so you can find the answer quickly.
19 answers
Ordering & MOQ
What is the minimum order quantity?
50 pcs per pattern for phone cases and luggage covers, 100 pcs for AirPods cases. Each pattern is a separate order line.
Can I mix models in one order?
Yes. Supported iPhone, Galaxy and Pixel models can be combined inside one pattern as long as the total reaches the MOQ.
Can I mix sizes for luggage covers?
20", 24" and 28" covers can be mixed in the same pattern order. Custom sizes are quoted separately.
Do you supply sample orders?
Sample orders are available for most patterns and are paid by PayPal. See the Samples page for the current sample fee and shipping rules.
Pricing & Payment
How is pricing calculated?
Every product page shows quantity breaks in USD per piece. The final price on your quote follows the quantity you confirm.
Which payment methods do you accept?
PayPal for samples and smaller orders, and bank transfer (T/T) for production orders. Both are listed on the payment page.
When does production start?
Production starts once payment is confirmed. For T/T orders we confirm receipt before scheduling.
Are prices final on the website?
Website prices are indicative for the listed quantity breaks. Subject to formal quotation and order confirmation.
Custom Print
Which file formats can I upload?
JPG, PNG, PDF and AI files up to 20MB per file. Vector PDF or AI is preferred for line artwork.
How does approval work?
After you submit a design we check printability and send an itemised quote by email. Once confirmed, the pattern goes into the production queue.
Can I print a different design on each model?
Yes, but each distinct print is treated as its own pattern line with its own MOQ.
Do you keep my artwork on file?
Files are used only to produce your order and are not shared with other buyers.
Shipping & Lead Time
How long does production take?
Production time depends on quantity and finishing and is stated on each quotation.
Which shipping methods are available?
Express courier, air freight and sea freight. The option and cost are confirmed with your quote.
How do I track my order?
Enter the tracking number on the Track page and we open the 17TRACK lookup for you. Carriers may take a day to show the first scan.
Can you ship to my forwarder?
Yes. Provide the forwarder address and reference number when you confirm the quote.
After-sales
What if part of the shipment is damaged?
Report it within 7 days of delivery with photos of the carton and items so we can review it with the carrier.
Can I reorder the same pattern later?
Yes. Quote your part number (PN) and we will match the previous print file.
Do you accept returns on custom print?
Custom printed items are produced to your approved artwork, so returns apply to defects rather than design changes after approval.
Still unsure?
Send the part numbers and quantities you are considering; the desk replies with an itemised quote and any printability notes.